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.value{color:var(--warn)}.kpi-tile.good .value{color:var(--ok)}.table-wrap{overflow-x:auto}table.data{border-collapse:collapse;width:100%;font-size:13.5px}table.data th{text-align:left;text-transform:uppercase;letter-spacing:.1em;color:var(--ink-3);border-bottom:1px solid var(--border);white-space:nowrap;background:var(--surface-2);padding:11px 16px 9px;font-size:10.5px;font-weight:700}table.data td{border-bottom:1px solid var(--border-soft);vertical-align:top;padding:12px 16px}table.data tbody tr:hover{background:var(--surface-2)}table.data tbody tr:last-child td{border-bottom:none}table.data td.num{text-align:right;font-variant-numeric:tabular-nums}table.data .row-link{cursor:pointer}.badge{white-space:nowrap;border:1px solid #0000;border-radius:999px;align-items:center;gap:5px;padding:2.5px 10px;font-size:11.5px;font-weight:700;line-height:1.6;display:inline-flex}.badge.neutral{background:var(--surface-2);color:var(--ink-2);border-color:var(--border)}.badge.ok{background:var(--ok-soft);color:var(--ok)}.badge.warn{background:var(--warn-soft);color:var(--warn)}.badge.danger{background:var(--danger-soft);color:var(--danger)}.badge.info{background:var(--info-soft);color:var(--info)}.badge.brand{background:var(--brand-soft);color:var(--brand)}.dot-live{background:var(--ok);border-radius:50%;width:8px;height:8px;display:inline-block}.dot-off{background:var(--ink-3);border-radius:50%;width:8px;height:8px;display:inline-block}.field{flex-direction:column;gap:5px;display:flex}.field label{color:var(--ink-2);font-size:12px;font-weight:700}input,select,textarea{border:1.5px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);color:var(--ink-1);width:100%;padding:9px 12px;font-family:inherit;font-size:14px}input:focus,select:focus,textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft);outline:none}textarea{resize:vertical;min-height:84px;line-height:1.55}.btn{border:1.5px solid var(--border);background:var(--surface);color:var(--ink-1);cursor:pointer;white-space:nowrap;box-shadow:var(--shadow);border-radius:999px;justify-content:center;align-items:center;gap:7px;padding:9px 16px;font-family:inherit;font-size:13.5px;font-weight:700;transition:transform .12s cubic-bezier(.2,.7,.3,1),box-shadow .18s,background .18s,border-color .14s;display:inline-flex}.btn:hover:not(:disabled){background:var(--surface-2);transform:translateY(-1px)}.btn:active:not(:disabled){transform:translateY(0)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn:focus-visible{outline:2px solid var(--brand);outline-offset:2px}.btn.primary{background:var(--grad-orange);color:#fff;border:2px solid var(--ink);box-shadow:0 4px 0 0 var(--ink), 0 6px 14px #ff450047;text-shadow:0 1px #0000002e}.btn.primary:hover:not(:disabled){background:var(--grad-orange);box-shadow:0 5px 0 0 var(--ink), 0 10px 26px #ff450080;transform:translateY(-2px)}.btn.primary:active:not(:disabled){box-shadow:0 1px 0 0 var(--ink), 0 2px 6px #ff450066;transform:translateY(3px)}.btn.danger{color:var(--danger);border-color:var(--danger);box-shadow:none;background:0 0}.btn.danger:hover:not(:disabled){background:var(--danger-soft)}.btn.sm{padding:6px 12px;font-size:12.5px}.btn.sm.primary{box-shadow:0 3px 0 0 var(--ink), 0 4px 10px #ff450040}.btn.sm.primary:active:not(:disabled){box-shadow:0 1px 0 0 var(--ink);transform:translateY(2px)}.btn.link{color:var(--brand);box-shadow:none;background:0 0;border:none;padding:4px 2px}.btn.link:hover:not(:disabled){background:0 0;text-decoration:underline;transform:none}@media (prefers-reduced-motion:reduce){.btn,.btn.primary{transition:none}.btn:hover:not(:disabled),.btn.primary:hover:not(:disabled),.btn:active:not(:disabled),.btn.primary:active:not(:disabled){transform:none}}.filters{border-bottom:1px solid var(--border-soft);flex-wrap:wrap;align-items:flex-end;gap:10px;padding:14px 18px;display:flex}.filters .field{flex:0 auto;min-width:132px}.filters .field.grow{flex:220px}.empty{text-align:center;color:var(--ink-3);padding:48px 20px;font-size:14px}.empty strong{color:var(--ink-2);font-size:16px;font-family:var(--font-display);margin-bottom:5px;font-weight:700;display:block}.error-banner{background:var(--danger-soft);color:var(--danger);border:1.5px solid var(--danger);border-radius:var(--radius-sm);margin-bottom:14px;padding:11px 14px;font-size:13.5px}.notice-banner{background:var(--info-soft);color:var(--info);border:1.5px solid var(--info);border-radius:var(--radius-sm);margin-bottom:14px;padding:11px 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18px;font-size:13px;display:flex}.mono{font-family:var(--mono);font-size:12.5px}.muted{color:var(--ink-3)}.stack{flex-direction:column;gap:16px;display:flex}.row{flex-wrap:wrap;align-items:center;gap:9px;display:flex}.spacer{flex:1}.transcript{flex-direction:column;gap:9px;display:flex}.turn{align-items:flex-start;gap:10px;display:flex}.turn .who{text-transform:uppercase;letter-spacing:.08em;flex:0 0 66px;padding-top:4px;font-size:10.5px;font-weight:800}.turn.staff .who{color:var(--info)}.turn.caller .who{color:var(--brand)}.turn.unknown .who{color:var(--ink-3)}.turn .said{background:var(--surface-2);border:1px solid var(--border-soft);border-radius:var(--radius-sm);word-wrap:break-word;flex:1;min-width:0;padding:9px 12px;font-size:14px;line-height:1.62}.turn.staff .said{background:var(--info-soft);border-color:#0000}.turn .seek{color:var(--ink-3);cursor:pointer;font-size:11px;font-family:var(--mono);text-align:right;background:0 0;border:none;flex:0 0 42px;padding:6px 0 0 2px}.turn .seek:hover{color:var(--brand);text-decoration:underline}audio{width:100%}.timeline{flex-direction:column;gap:0;display:flex}.tl-item{border-bottom:1px solid var(--border-soft);gap:11px;padding:11px 0;display:flex}.tl-item:last-child{border-bottom:none}.tl-dot{background:var(--grad-orange);border-radius:50%;flex:0 0 9px;width:9px;height:9px;margin-top:6px}.tl-body{flex:1;min-width:0}.tl-head{flex-wrap:wrap;align-items:baseline;gap:8px;display:flex}.tl-type{text-transform:capitalize;font-size:12px;font-weight:800}.tl-when{color:var(--ink-3);font-size:11.5px}.tl-note{color:var(--ink-2);white-space:pre-wrap;margin-top:3px;font-size:13.5px}.bars{flex-direction:column;gap:9px;display:flex}.bar-row{grid-template-columns:118px 1fr 46px;align-items:center;gap:10px;font-size:13px;display:grid}.bar-track{background:var(--surface-2);border-radius:999px;height:10px;overflow:hidden}.bar-fill{background:var(--grad-orange);border-radius:999px;height:100%}.bar-row .n{text-align:right;font-variant-numeric:tabular-nums;color:var(--ink-2);font-size:12.5px}.spark{align-items:flex-end;gap:3px;height:76px;display:flex}.spark .col{background:var(--grad-orange);opacity:.9;border-radius:3px 3px 0 0;flex:1 1 0;max-width:34px;min-height:3px}.spark .col:hover{opacity:1}.login-wrap{background:var(--bg);justify-content:center;align-items:center;min-height:100vh;padding:22px;display:flex}.login-card{background:var(--surface);border:1px solid var(--border);width:100%;max-width:400px;box-shadow:var(--shadow-lg);border-radius:24px;padding:34px 32px}.login-card h1{font-family:var(--font-display);letter-spacing:-.02em;margin:0 0 4px;font-size:26px;font-weight:800}.login-card .sub{color:var(--ink-2);margin:0 0 22px;font-size:13.5px}.login-eyebrow{letter-spacing:.18em;text-transform:uppercase;background:var(--grad-orange);-webkit-text-fill-color:transparent;color:#0000;-webkit-background-clip:text;background-clip:text;font-size:11.5px;font-weight:800}.nav-toggle{display:none}@media (max-width:900px){.shell{flex-direction:column}.sidebar{z-index:60;height:100vh;box-shadow:var(--shadow-lg);transition:transform .2s;position:fixed;inset:0 auto 0 0;transform:translate(-100%)}.sidebar.open{transform:translate(0)}.topbar{display:flex}.nav-toggle{display:inline-flex}.content{padding:16px 14px 60px}.scrim{z-index:55;background:#1b1d2480;position:fixed;inset:0}}@media (max-width:560px){body{font-size:14.5px}.content{padding:13px 11px 56px}.page-head h1{font-size:24px}.grid.kpi{grid-template-columns:repeat(auto-fit,minmax(140px,1fr))}.kpi-tile .value{font-size:24px}.filters{padding:11px 12px}.filters .field{min-width:100%}.card-body{padding:14px}table.data th,table.data td{padding:9px 10px}.turn .who{flex:0 0 52px;font-size:10px}.turn .seek{display:none}.bar-row{grid-template-columns:92px 1fr 38px}}